Multi-tenant SaaS platform

Political CRM & Digital Outreach Platform

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Command Center

One dashboard for constituent service, complaints, volunteers, events, social publishing, WhatsApp engagement, AI creation, public website updates, analytics, and compliance.

Live constituency health score: 82
Constituents48,260Searchable by name, mobile, ward, area, tags
Open Complaints318New to closed SLA workflow
Volunteer Network1,184Roles, attendance, performance
Digital Reach2.8MSocial plus WhatsApp campaigns
Citizen CRMProfiles, contact history, family mapping, issue history, geographic segmentation.
Complaint DeskMobile, WhatsApp, and web intake with ticket workflow and notifications.
Outreach EngineSocial scheduling, WhatsApp broadcasts, content calendar, and campaign planning.
AI CopilotDraft speeches, responses, reports, content ideas, and multilingual campaign plans.

Priority Citizen Issues

Outreach Pipeline

This week
Households mapped92%
Supporters contacted68%
Booth captains assigned47%
Follow-ups closed31%

Live Activity

Prototype actions
  • Ready All module actions are connected to visible demo behavior.

Module 1: Constituent CRM

Citizen database, contact management, ward and booth segmentation, geographic segmentation, tags, categories, interaction history, family relationship mapping, and issue history.

Key In Citizen Data

Ready for real citizen data.

Import Actual Data

Supported: CSV, TSV, JSON, XLS, XLSX.

Search Citizens

Citizen Profiles

3 records

Profile Fields

NameMobile numberAddressWardBoothOccupationInterestsNotesEngagement scoreFamily mappingIssue history

Module 2: Citizen Complaint Management

Complaint submission through office staff, mobile forms, WhatsApp intake, and public web forms with generated ticket numbers.

NewAssignedIn ProgressResolvedClosed

Complaint Queue

Fields: category, description, photos, location, priority, status

Complaint Dashboard

  • Open complaints318
  • Average resolution time38h
  • Top areaNorth Zone
  • Top departmentWater supply
SMS alertsWhatsApp alertsEmail alertsPhoto evidenceGeo location

Module 3: Volunteer Management

Volunteer registration, role assignment, team hierarchy, attendance, event participation, and performance tracking.

Roles

  • Volunteer704
  • Booth Worker148
  • Ward Coordinator32
  • Campaign Manager9

Performance Metrics

Events attendedHealth camp: 46RWA meeting: 31
Leads generatedNew supporters: 420Volunteer referrals: 58
Work completedComplaints resolved: 86Outreach activities: 274

Module 4: Event Management

Event creation, RSVP management, QR check-in, attendance tracking, event reports, photos, video archive, and feedback.

Public meetingResident agenda, speaker notes, RSVP, and ward attendance.
Press conferenceMedia invites, press kit, video archive, and clipping tracker.
RallyVolunteer teams, route plan, QR check-in, and participation report.
Community eventPhotos, feedback, participation, and follow-up tasks.
Jun 8Health checkup camp

Target: 600 registrations, QR check-in enabled, photo report pending.

Jun 11Ward sanitation review

Invite municipal officers, booth leads, and RWAs. Feedback form live.

Jun 16Internal campaign meeting

Campaign manager review with team hierarchy and attendance capture.

Module 5: Social Media Management

Facebook, Instagram, X, YouTube, and LinkedIn publishing with account settings, post scheduling, multi-platform campaigns, calendar planning, and engagement tracking.

Content Calendar

Mon
Road update Tue
Reel script Wed
Press clip Thu
Rally invite Fri
Newsletter

Media Library

PhotosVideosDocumentsPress releasesCampaign assets

Connected Accounts

  • Facebook PageConnected
  • Instagram BusinessConnected
  • X ProfileNeeds token refresh
  • YouTube ChannelConnected
  • LinkedIn PagePending admin approval

Publishing Settings

Default languageTime zoneApproval requiredHashtag bankUTM trackingLink shortenerWatermarkAlt text

Platform Rules

Caption lengthImage ratioVideo durationReels defaultsThumbnail rulesComment moderation

Security & Integrations

OAuth tokensAPI scopesWebhook statusAudit trail2-step approvalBrand safety words

Module 6: AI Content Studio

Large Language Model powered generation for posts, press releases, event announcements, festival greetings, speeches, blogs, newsletters, and WhatsApp broadcasts.

Event photosEvent descriptionKey talking points

Platform-specific Output

Module 7: Public Website Builder

Mobile responsive, SEO optimized, multilingual website synchronized automatically with CRM content.

Live public page

Biography, achievements, projects, news, contact form, and complaint submission

Approved CRM updates automatically sync to the public website while preserving language versions and SEO metadata.

Module 8: WhatsApp Engagement

Broadcast campaigns, community management, contact segmentation, automated responses, delivery tracking, opt-in management, and complaint intake.

Campaign Segments

Opted-in residentsWater updatesEvent invites
Community groupsRWAsYouth volunteers
AutomationsComplaint intakeStatus response

Policy Controls

  • WhatsApp Business API template approval.
  • Consent and opt-out tracking for each contact.
  • Delivery, read, and failure tracking.
  • Automated responses stay within policy-safe templates.

Module 9: Analytics & Intelligence

Social, constituency, volunteer, and campaign analytics for decision-making across service delivery and digital outreach.

Performance Overview

Reach Engage Issues Events Leads

Intelligence Signals

  • Social: reach, engagement, follower growth.
  • Constituency: complaints by area, popular issues, sentiment trends.
  • Volunteer: activity scores and participation rates.
  • Campaign: event performance, content performance, lead generation.

Module 10: AI Assistant

Summarize citizen issues, suggest responses, draft speeches, create reports, recommend content ideas, and generate campaign plans.

Citizen issue summarySuggested responseSpeech draftReportCampaign plan

AI Assistant Output

User Management

Manage organization users, invitations, teams, roles, module permissions, ward-level access, login security, and activity audits.

Users & Access

Role-based access control

User Controls

  • Pending invitations6
  • Two-factor enabled82%
  • Inactive users4
  • Failed login alerts2

Permission Matrix

CRM read/writeComplaint assignmentVolunteer tasksEvent adminSocial publishAI generationWebsite publishAnalytics export

Teams & Geography

Ward accessBooth accessDepartment teamsContent teamsField teamsNGO chapters

Account Security

2FAPassword policySession timeoutDevice historyIP allowlistSSO ready

Audit & Governance

Login logsData export logsPermission changesContent approvalsComplaint editsUser deactivation

Security & Compliance

Designed for multi-tenant political, civic, NGO, and advocacy organizations with strong controls for sensitive public data.

Requirements

Multi-tenant architectureTenant isolation, custom domains, workspace-level configuration.
Role-based access controlGranular permissions by module, geography, and content workflow.
Audit logsTrack profile edits, complaint actions, exports, publishing, and admin changes.
Data protectionEncryption, backups, disaster recovery, GDPR-ready design, Indian DPDP alignment.

Roles

  • Super AdminPlatform
  • Organization AdminTenant
  • Campaign ManagerOperations
  • Content ManagerPublishing
  • VolunteerField
  • ViewerRead-only